Under-Signaling Makes People Dismiss You Instantly!

By Vanessa Van Edwards

BusinessCommunicationPsychology
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Key Concepts:

  • Still Face: A lack of facial expressions and cues.
  • Warmth and Competence Cues: Nonverbal signals that convey approachability and capability.
  • Under Signaling: Not providing enough cues of warmth and competence.
  • Virtuous Loop of Confidence: The positive feedback cycle created by clear communication and positive responses.

The Problem with the "Still Face"

The video argues that a "still face," characterized by a lack of facial expressions, is becoming increasingly prevalent in professional interactions. The speaker contends that this stoic approach, often adopted to project confidence or credibility, is actually detrimental to effective communication.

The Importance of Cues

The core argument is that human interactions rely heavily on the exchange of cues. These cues, specifically those signaling warmth and competence, are essential for building trust and rapport. When these cues are absent or insufficient (under signaling), it leads to negative consequences:

  • Doubt: People begin to question the speaker's sincerity or abilities.
  • Underestimation: The speaker's potential and expertise are not fully recognized.
  • Dismissal: The speaker's ideas and contributions are disregarded.

Botox and the Still Face

The video specifically mentions Botox as a contributing factor to the "still face" phenomenon. The speaker notes that Botox, by limiting facial muscle movement, can hinder the ability to express and interpret cues, further impeding effective communication.

Internalizing Cues and the Virtuous Loop

The video emphasizes the importance of being aware of and internalizing the impact of both positive and negative cues. The speaker suggests that clarity in communication leads to better treatment from others, which, in turn, reinforces confidence and further enhances communication skills. This creates a "virtuous loop of confidence and good communication."

Conclusion

The main takeaway is that actively signaling warmth and competence through nonverbal cues is crucial for effective communication and building positive relationships. Avoiding the "still face" and being mindful of the cues we send and receive can lead to increased confidence, better interactions, and a more positive communication cycle.

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