Pick Network adding 150 parcel lockers across Singapore by March 2026

Key Concepts:

• Parcel Lockers: Automated storage units for package collection and returns.
• Pick Network: Parcel locker service provider in Singapore.
• Build-to-Order (BTO) Projects: Public housing developments in Singapore.
• Taobao: E-commerce platform partnering with Pick Network for returns.
• PIN Number: Personal Identification Number used for locker access.
• Passer ID: Identification for returning parcels.
• App Functionality: Mobile application for locker management, capacity checks, and nearby locker selection.
• Multiple Deliveries: Planned feature for consolidated deliveries to lockers.

Expansion of Parcel Locker Network

Pick Network is expanding its parcel locker service in Singapore by adding 150 new lockers by March 2026, accelerating the initial plan by one year. 81 of these lockers have already been installed, specifically in Build-to-Order (BTO) projects located in high-demand areas.

Locker Usage Process

The process for using the lockers involves scanning a barcode, entering a phone number, and retrieving the parcel from the designated compartment. A new app streamlines the return process, requiring consumers to scan a PIN number and the passer ID. The app also allows users to check locker capacity and select alternative nearby lockers if the preferred one is full.

App Functionality and Features

The Pick Network app provides the following functionalities:

• Scanning PIN number and passer ID for returns.
• Checking locker capacity availability.
• Identifying and selecting alternative nearby lockers if the primary locker is full.

Increased Demand and Locker Optimization

The rise in online shopping has increased demand for parcel lockers. Pick Network is responding by:

• Accelerating the installation of new lockers.
• Adding more compartments to existing lockers.

Partnership with Taobao

Pick Network has partnered with e-commerce giant Taobao to facilitate returns of Taobao packages at the lockers, starting from September. Returns for other e-commerce platforms are already supported.

Benefits of Parcel Lockers

The benefits of using parcel lockers include:

• Addressing concerns about not being able to physically inspect items before purchase by facilitating easy returns.
• Eliminating the need for drivers to wait at delivery locations or make wasted trips.
• Providing consumers with flexibility by removing the need to wait for package pickups.

Future Plans

Pick Network is collaborating with e-commerce platforms to plan for multiple deliveries to lockers, enabling consolidated deliveries.

Notable Quotes

• "Consumer only need to scan the PIN number as well as the passer ID in order to return their passer."
• "The only drawback of online shopping is that you can't really see or touch the item before you purchase, right? By having a return policy and returns, it eliminates all that concern and problem."

Synthesis/Conclusion

Pick Network's expansion of its parcel locker network, coupled with its user-friendly app and strategic partnerships like the one with Taobao, addresses the growing demand for convenient and efficient parcel delivery and return solutions in Singapore. The initiative aims to enhance the online shopping experience by mitigating logistical challenges for both consumers and delivery services. The focus on optimizing locker capacity and planning for multiple deliveries further demonstrates Pick Network's commitment to meeting the evolving needs of the e-commerce landscape.