New self-collection kiosks for passports, ICs at ICA’s new Service Centre

Key Concepts:

• Passport/Identity Card (IC) renewal collection
• Immigration and Checkpoints Authority (ICA) Services Centre (ISC)
• Self-collection kiosk
• Biometrics scanning
• Robotic retrieval system
• Document invalidation
• Service counters

Self-Collection Kiosk System for Passport/IC Renewal

The Singapore Immigration and Checkpoints Authority (ICA) has implemented a new self-collection system at its ICA Services Centre (ISC) to streamline the process of collecting renewed passports and identity cards (ICs). This system aims to reduce waiting times from hours to minutes for eligible applicants.

Appointment and Eligibility:

Applicants must first make an appointment online to use the self-collection kiosks. Eligibility criteria for using the kiosks are not explicitly detailed in the transcript but are implied.

Kiosk Features:

The self-collection kiosks are designed for accessibility, including height-adjustable options for wheelchair users.

Robotic Retrieval System:

• Storage: Renewed passports and ICs are stored in shelves, with each shelf capable of holding up to 2,000 passports.
• Biometric Authentication: Upon arrival at the kiosk, applicants scan their biometrics for identity verification.
• Robotic Operation: A robotic system, consisting of over 100 robots, is responsible for retrieving the correct passport or IC from the storage shelves.
• Delivery: The robot retrieves the document and delivers it to the designated kiosk.

Document Invalidation and Issuance:

• Old Document Invalidation: The system requires applicants to insert their old passport or IC into the kiosk for invalidation.
• Automated Delivery: After invalidation, the robot delivers the new passport or IC to the kiosk for issuance to the applicant.

Alternative: In-Person Service Counters

For individuals who prefer a traditional approach, the ICA Services Centre (ISC) continues to offer service counters where documents can be received directly from an officer.

Conclusion:

The implementation of the self-collection kiosk system at the ICA Services Centre (ISC) represents a significant improvement in efficiency for passport and IC renewal collection. By leveraging biometric authentication and robotic automation, the ICA aims to provide a faster and more convenient experience for applicants, while still offering in-person service options for those who prefer them.