Hà Nội: Tiền nước cao bất thường ở một số hộ dân chung cư | VTV24

Key Concepts:

• Water consumption anomalies
• Water meter inaccuracies
• Water leakage detection
• Water conservation efforts
• Resident complaints and resolutions
• Property management responsibilities
• Developer's financial obligations

Summary:

This transcript details a persistent issue of unusually high water consumption reported by residents of Hòa Bình Green City, particularly in Tower B. Despite implementing rigorous water-saving measures, households are experiencing water bills significantly higher than their previous residences, sometimes tripling their past usage.

Unusual Water Consumption and Conservation Efforts

• Resident Experiences: Bà Thanh, a resident, highlights her family's extreme water conservation. They reuse rice water for plants, dishwater for cleaning toilets, and rinse water from clothes for flushing toilets. Despite these efforts, their monthly water usage is nearly 30 cubic meters (khối nước), a stark contrast to their previous home where three people used a maximum of 12 cubic meters per month, even with frequent washing machine use and unrestricted toilet flushing.
• Financial Impact: Bà Thanh's family, consisting of three people, faces monthly water bills ranging from 800,000 to 900,000 VND, with some months exceeding 1.1 million VND. This is considered "unusual" (bất thường) given their conservation practices.
• Leakage Concerns: Residents like Trị Nguyệt have resorted to closing water valves to toilets daily to prevent suspected leaks. However, they are baffled as to where the water is going if the valves are consistently closed, questioning if water is evaporating inexplicably.

Investigation and Meter Inaccuracies

• Widespread Complaints: Mr. Quỳnh reported that last year, 45 households collectively raised concerns about abnormal water meter readings.
• Independent Inspection: An independent inspection of 12 water meters revealed that 10 did not meet technical requirements.
• Meter Error: Mr. Quỳnh's water meter showed an error rate of nearly 32%. Following this discovery, the building management replaced his meter.
• Reduced Bills: After the meter replacement, Mr. Quỳnh's water bill decreased from 500,000 VND to 200,000 VND per month. He estimates that without this intervention, his household would have been paying an additional 300,000 VND per month unnecessarily.
• Cumulative Impact: Mr. Quỳnh emphasizes that with approximately 700 apartments in the building, the collective financial burden of these "unreasonable" charges is substantial.

Official Response and Potential Causes

• Local Authority Involvement: The People's Committee of Vĩnh Tuy Ward has initiated meetings with relevant parties to address the issue for the residents.
• Comprehensive Checks: A representative from the ward stated that alongside meter inspections, a review is needed to investigate potential water loss (thất thoát nước) downstream of the apartment water meters.
• Developer's Financial Burden: According to the management of Hòa Bình Green City, the developer, Hòa Bình Limited Liability Company, has been subsidizing the difference in water costs for the past 10 years because the amount collected from residents has been insufficient to pay the water supply company (xí nghiệp nước sạch hai bà trừng).
• Resident Skepticism: Residents, however, find this explanation insufficient to justify the exceptionally high water meter readings, particularly for some households in Tower B.

Resident Demands

• Residents are urging all involved parties to implement measures to identify the root cause of this persistent problem.

Conclusion/Synthesis:

The Hòa Bình Green City residents are facing a significant and ongoing problem of inflated water bills, despite their diligent conservation efforts. Investigations have revealed widespread inaccuracies in water meters, with some meters exhibiting substantial error rates. While the building management and local authorities are involved in addressing the issue, residents remain unsatisfied with the explanations provided and are demanding a thorough investigation to uncover the fundamental cause of the abnormal water consumption and ensure fair billing practices. The financial implications for both individual households and the developer are considerable, highlighting the urgency of a definitive resolution.