From pilot to practice: How BBVA is scaling AI across the organization

Key Concepts

• AI Adoption: Implementing AI tools within an organization.
• OpenAI ChatGPT: A specific AI language model used for various tasks.
• Employee Training: Educating employees on how to effectively use AI tools.
• Efficiency Gains: Measuring the improvements in productivity and time savings due to AI.
• User Recurrence: The frequency with which employees use AI tools.
• AI Deployment: The process of making AI tools available to employees.
• Leadership Buy-in: Ensuring that senior management supports and utilizes AI.

AI Adoption and Deployment at Scale

The organization has successfully fostered an environment conducive to learning and utilizing Artificial Intelligence (AI). They have been active users of OpenAI's ChatGPT for the past few years, demonstrating a commitment to integrating advanced AI technologies.

Deployment Statistics and Impact

• Initial Rollout: The product was initially deployed to 3,000 employees across multiple countries.
• Rapid Expansion: This number quickly increased to 11,000 employees.
• Weekly User Recurrence: An impressive 83% of employees show weekly recurrence in using the AI tools.
• Time Savings: On average, employees are saving approximately 3 hours per week.
• Efficiency Measurement: In many instances, efficiencies are being measured at around 80%.
• Total Deployments: Over 20,000 instances of ChatGPT have been deployed within the organization.
• Daily Usage: 4,000 of these deployments are used daily by hundreds of thousands of employees.

Leadership Training and Engagement

A dedicated training program was conducted for 250 leaders, including the CEO and Chairman. This training focused on hands-on learning, enabling them to understand and leverage ChatGPT effectively through a tailored journey. The executive committee is largely comprised of "heavy users" of ChatGPT, indicating strong leadership adoption. This has resulted in executive committee members actively participating in team sessions with innovative ideas for AI application.

User Perspective and Value Proposition

The speaker expresses a strong sense of appreciation for the AI provider, stating, "You're serving hundreds of millions of users all over the world, a lot of companies. And then I feel really I feel that you are there every day for us." This highlights the perceived reliability and constant support offered by the AI service.

Synthesis/Conclusion

The organization has achieved significant success in its AI adoption strategy, particularly with OpenAI's ChatGPT. This success is evidenced by widespread deployment, high user engagement, substantial time savings, and measurable efficiency gains. Crucially, the initiative has been bolstered by strong leadership buy-in and comprehensive training, creating a culture where AI is actively embraced and utilized to drive productivity and innovation. The consistent availability and support of the AI service are highly valued by the organization.