Can you get a refund if your flight is cancelled? #Flight #BBCNews

Key Concepts:

• Flight cancellation rights under UK law
• Refund options vs. rebooking
• Airline's duty of care (accommodation, food, etc.)
• Package holiday protections (ABTA)
• Non-UK airline considerations

Flight Cancellation Rights Under UK Law

If your flight to or from Heathrow Airport is canceled and covered by UK law, the airline must offer you a choice between:

• A full refund: This is a complete reimbursement of the ticket price.
• Rebooking onto another flight: The airline must book you on an alternative flight to your destination.

Alternative Transportation Options

The airline's obligation extends beyond just their own flights. If:

• Another airline is flying to your destination sooner than your original airline can offer.
• Other modes of transport (e.g., train, bus) are available.

Then you have the right to be booked on those alternative options instead. The airline is responsible for arranging and paying for this alternative transport.

Airline's Duty of Care

If you are stranded abroad or at the airport due to a cancellation or delay, airlines have a legal duty to look after you. This includes providing:

• Accommodation: A suitable hotel room.
• Food and drink: Meals and refreshments.

If the airline is unable to provide these necessities, you have the right to arrange them yourself and claim the expenses back from the airline. Crucially, keep all receipts as proof of your expenditure.

Package Holiday Protections (ABTA)

If you booked a package holiday with a company that is an ABTA member (look for the ABTA symbol), you have additional protections. If your flight is canceled, you are entitled to:

• A suitable alternative flight: The package holiday company must arrange a replacement flight.
• A full refund: If a suitable alternative flight cannot be arranged, you are entitled to a full refund of the package holiday cost.

Non-UK Airlines

If your flight was coming into the UK on a non-UK airline, UK law may not apply. You should carefully check the terms and conditions of your booking to understand your rights in case of cancellation.

Conclusion

Understanding your rights when a flight is canceled is crucial. UK law provides significant protections, including the right to a refund or rebooking, as well as a duty of care from the airline. Package holidays offer additional security through ABTA. Always keep receipts for any expenses incurred due to the cancellation. For flights on non-UK airlines, consult the booking terms and conditions.