BNY has hired over 100 "digital employees," CCO says #BNY #business

Key Concepts

• Digital Employees
• Human-Digital Collaboration
• Work Review Process
• Team Integration

Digital Employees at BNY

BNY employs over 100 "digital employees." These are not traditional human workers but rather automated systems or AI that perform specific tasks. Crucially, these digital employees are integrated into the firm's operations in a way that mimics human employees. They are assigned names and email addresses, and they are considered part of specific teams. This integration is highlighted as a key factor in their effectiveness.

Collaboration Between Digital and Human Employees

The transcript emphasizes that digital employees work "in tandem" and "alongside" human employees. This collaboration is not merely theoretical; it has practical applications within BNY.

Example of Collaboration:

A specific instance of this collaboration involves the process of assessing and reviewing a piece of work. In this scenario, a digital employee might independently undertake the initial assessment or review of a task. Following this, the digital employee interacts with human employees who are then responsible for reviewing the work that the digital employee has completed. This demonstrates a workflow where digital employees handle initial stages, and human employees provide oversight and final review.

Work Review and Oversight

A core aspect of the human-digital employee relationship at BNY is the review of the digital employees' work. Human employees are responsible for checking the output of their digital counterparts. This suggests a system of quality control and validation, ensuring that the work performed by digital employees meets the firm's standards. The phrase "they're working very hard alongside our our um our employees" implies a dedicated effort from the digital employees, necessitating this human oversight.

Team Integration

The integration of digital employees into existing teams is presented as a significant element of their operational model. By being "part of teams," digital employees are not isolated units but are embedded within the collaborative structures of the firm. This allows for seamless interaction and workflow between human and digital team members, as exemplified by the digital employee working "on teams" with humans.

Conclusion

BNY's utilization of over 100 digital employees signifies a sophisticated approach to automation and workforce integration. These digital entities are not simply tools but are treated as team members, complete with identities and communication channels. Their collaboration with human employees, particularly in work assessment and review processes, is a central tenet of their operational model. Human oversight remains critical, ensuring the quality and accuracy of the digital employees' contributions, thereby fostering a hybrid workforce environment.